Frequently Asked Questions
Q: How much laundry do you pick up at a time?
A: Weekly service includes a complimentary laundry bag which holds approximately 20 lbs of laundry. As our single service option does not include a complimentary bag, you may use your own bag, or a disposable bag.
Our driver will weigh the bag at pick up and charges will be adjusted as needed for loads larger than ~ 30 lbs.
Q: How does one time wash and fold service work?
A: Service must be scheduled AT LEAST 24 HOURS IN ADVANCE. As our single service option does not include a complimentary bag, you may use your own bag, or a disposable bag.
Simply place your bag outside and our driver will pick it up at the scheduled time. Our driver will weigh the bag at pick up and charges will be adjusted as needed for loads larger than ~ 30 lbs.
Q: Do you sort clothes by color/fabric?
A: Yes, we will sort light fabrics from dark fabrics at no extra charge. Our ninja's are expertly trained in decoding those mysterious runes on clothes tags known as "care symbols."
If you accidentally include a soiled item we can not service, we will return it with your clean items in a separate bag. Please understand we do not hand wash items at this time, so take care when including delicate fabrics not labeled for machine washing.
Q: What if I'm going to be out of town/need to skip a week?
A: We will do our best to accommodate your schedule. If you're going on vacation or leaving town during your scheduled service day - please let us know at least 24 hours in advance so we can notify our drivers and refund that weeks service to you. If we are not notified or our driver comes to your home and there is no bag for pickup, you will still be charged as normal.
Please understand that while we are committed to providing the best possible service, our driver's routes are very carefully planned and unexpected changes to our routes are very costly. The best way to avoid any problems is to notify us if you need to suspend your service or change your service day.
Q: Do I need to supply my own laundry bag?
A: If you're using our weekly wash and fold service, we provide complimentary bags for you.
If you're using our one time service, you'll need to provide your own bag. Simply use a standard size laundry bag (~20lbs) or a kitchen trash bag. We will return your bag with your items. Charges will be added for loads larger than ~30lbs at a rate of $1.00 per pound.
A: Once you sign up for one of our service plans, we'll send you an email confirming your order as well as your very own discount code. When your friends enter their code at checkout - they'll be given a one time discount of 25% and we will manually add $10 to your account. If you don't see the money in your account or if your monthly bill is wrong please contact us below.
If You Have Any More Questions Please